At BillBooks, we strive to keep our pricing simple and fair. Please read this policy carefully before subscribing to any Premium plan. By making a payment, you acknowledge and agree to the terms below.
1. No Refunds on Digital Services
Digital Goods Policy
Since BillBooks is a digital software service (SaaS) with instant activation, all sales are final. Once a subscription is purchased and the account is upgraded, we cannot offer refunds, returns, or exchanges.
We do not provide refunds for:
- Partial months of service (if you cancel mid-month).
- "Change of mind" after purchase.
- Failure to use the software after purchasing.
2. The "Try Before You Buy" Promise
We believe in earning your trust before taking your money. That is why we offer a Free Forever Starter Plan.
This plan allows you to generate invoices, test the PDF engine, and experience the dashboard without paying a single rupee. We strongly encourage all users to fully test the platform using the Free Tier to ensure it meets their business needs before upgrading to a paid subscription.
3. Cancellation Policy
You are free to cancel your subscription at any time.
- How to Cancel: Go to Settings > Profile > Status or contact support.
- Effect of Cancellation: Your Premium features will remain active until the end of your current billing cycle. After that, your account will revert to the Free Tier.
- No Future Charges: Once cancelled, you will not be charged for the next cycle.
4. Rare Exceptions (Technical Errors)
The only exception to our "No Refund" policy is if a technical error caused a double charge (e.g., you were billed twice for the same month).
In such cases, please email us at amaanmansuri143@gmail.com with your Transaction ID within 7 days. We will verify the transaction with our payment gateway (Razorpay) and issue a full refund for the duplicate amount if validated.
5. Contact for Billing Disputes
If you have any confusion regarding a charge, please contact us before raising a dispute with your bank. We are happy to resolve legitimate billing issues.